Return and Refund Policy

Last Updated: February 27, 2025

At Source?, we strive to provide high-quality products and services. If you are not satisfied with your purchase, please review our refund and return policy below.

Eligibility for Refunds and Returns

To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging.

Refund requests must be made within 7 days of purchase.

Digital products, including ebooks and video courses, are non-refundable unless there is a technical issue preventing access.

Sale or discounted items are final sale and cannot be refunded.

Refund Process

  • To request a refund, please contact our support team at “contact@sourceofmanga.com” with your order details.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 15 business days and credited to your original payment method.

Return Process

  • If your item is eligible for return, please send it to our address House-1046, Road-06, Avenue-08, Mirpur DOHS, Dhaka 1216.
  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service to ensure your return is received.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact us at “support@sourceofmanga.com” with proof of damage.

Late or Missing Refunds

  • If you haven’t received a refund yet, check your bank account or contact your payment provider.
  • If the refund has not been processed after 15 business days, please contact us at “support@sourceofmanga.com”.

Exceptions

  • Certain items such as personalized or custom-made products are non-refundable.
  • Refunds will not be issued for incorrect shipping information provided by the customer.

Contact Us

If you have any questions about our refund and return policy, please contact us at:

Fournetsha Bangladesh Limited

House-1046, Road-06, Avenue- 08, Mirpur DOHS, Dhaka 1216

Email: contact@sourceofmanga.com

By purchasing from www.sourceofmanga.com, you agree to the terms outlined in this Return and Refund Policy.